We aim to dispatch all orders within 48 working hours of receiving them. During peak order periods (for instance, Christmas or other promotional activities), this timeframe may be extended slightly, although every effort will be made to dispatch your order as soon as possible.
All our online orders are sent via Royal Mail & our bulk orders are handled by DPD.
We are able to ship orders outside of Mainland United Kingdom.
We would rather wholesale customers order by email as this ensures that the correct information has been given. And all retail customers to order via our web shop.
Where goods are unavailable, or out of stock, Exmouth Coffee Roasters ltd will advise customers appropriately through the online shop or by email or phone where those have been provided with an order.
UK includes Highlands & Islands
All zones and corresponding countries included are based on Royal Mail.
Please note that our shipping has been given flat rates. These are calculated based on small ‘light’ orders, which include coffee and filters. The remaining kit is classed as ‘heavy’, for example, the Chemex.
Please get in touch for any order over 2kg, or a custom delivery. We would recommend that you choose tracked shipping for any high-value items or larger orders. Please get in touch with us via email or phone and we can arrange this for you.
|Royal Mail Standard (Light)||1 - 3 working days||£2.90|
|Royal Mail Standard (Heavy)||1 - 3 working days||£5.95|
|Royal Mail Tracked (Light)||2-3 working days||£10.00|
|Royal Mail Tracked (Heavy)||2-3 working days||£18.00|
Customs Clearance & Import Taxes:
Exmouth Coffee Roasters Ltd cannot accept responsibility for customs clearance or any import tax, country-specific customs charges or local country tax. Please check with your local customs before purchasing.
Please note that we are unable to ship any electrical goods containing lithium batteries to China, due to custom rules and regulations.
We reserve the right to adjust our shipping rates at any time without prior notice. By purchasing goods from email@example.com you are agreeing to the terms and conditions of the website and the shipping rates shown at checkout. Please contact us at firstname.lastname@example.org if you have any questions on shipping zones or rates.